Privacy Policy

1. Our POPIA role

TIQET acts as a responsible party under the Protection of Personal Information Act, 4 of 2013 (POPIA), when it decides why and how to process information about website visitors, prospective clients, clients, suppliers, and business contacts. Where TIQET processes information inside a client-owned system solely on that client’s instructions, the client will generally be the responsible party and TIQET may act as an operator under a separate agreement.

2. Information we may collect

• name, email address, telephone number, job title, and organisation;
• information included in enquiries, meetings, emails, proposals, and project discussions;
• business-process, operational, technical, and commercial information supplied for an engagement;
• contracts, invoices, payment status, and related administrative records;
• website and security information made available by hosting infrastructure, such as IP address, browser information, timestamps, and request logs;
• communications, feedback, support requests, and records required to manage the relationship.

3. Why we use information

• to respond to enquiries and evaluate potential projects or partnerships;
• to prepare proposals, perform due diligence, and negotiate agreements;
• to design, build, implement, secure, and support agreed systems;
• to manage client, supplier, payment, accounting, and legal administration;
• to maintain security, investigate misuse, and protect TIQET’s rights;
• to meet legal, tax, regulatory, audit, and dispute-resolution requirements;
• to improve TIQET’s services using aggregated or appropriately de-identified insight.

4. Lawful processing

TIQET processes personal information where permitted by POPIA, including where processing is necessary to take steps requested before entering into a contract, perform a contract, comply with law, pursue a legitimate interest, protect a legitimate interest of a data subject, or where valid consent has been given. We aim to collect information that is adequate, relevant, and not excessive for its purpose.

5. Client and project data

Project agreements should identify the parties’ privacy roles and any project-specific security, access, retention, deletion, and incident-notification requirements. Clients remain responsible for ensuring that information they provide to TIQET was collected lawfully and may be processed for the agreed purpose.

6. Sharing information

TIQET does not sell personal information. We may share information only where reasonably necessary with:

• hosting, cloud, contact-form processing, email, communications, productivity, accounting, and security providers;
• professional advisers, accountants, auditors, insurers, contractors, and legal representatives bound by appropriate duties;
• a client or project partner where required for an authorised engagement;
• regulators, courts, law-enforcement bodies, or other persons where disclosure is required or permitted by law;
• a successor involved in a lawful restructuring, investment, merger, or sale, subject to appropriate safeguards.

7. International processing

Some service providers may store or process information outside South Africa. Where section 72 of POPIA applies, TIQET will take reasonable steps to use recipients subject to an adequate legal framework, binding agreement, consent, or another lawful transfer basis.

8. Security

TIQET uses reasonable technical and organisational safeguards appropriate to the information and risk. These may include access controls, authentication, encryption in transit, private storage, logging, backups, restricted administrative access, and contractual controls with service providers. No system can be guaranteed completely secure.

9. Retention

Information is retained only for as long as reasonably necessary for the purpose collected, an ongoing relationship, contractual performance, legitimate record-keeping, or a legal requirement. When information is no longer required, TIQET will delete, de-identify, or securely restrict it, subject to backups and lawful retention obligations.

10. Your rights

Subject to POPIA, you may ask whether TIQET holds your personal information, request access or correction, object to certain processing, request deletion where appropriate, or withdraw consent where consent is the processing basis. We may need to verify your identity before acting on a request. If TIQET acts only as an operator, the request may need to be referred to the relevant client.

11. Cookies and website hosting

The current TIQET website does not use advertising cookies or behavioural profiling. Its hosting and security providers may use essential technologies or process request information to deliver, protect, and operate the site. Website enquiries are processed by FormSubmit and delivered to TIQET by email.

12. Direct marketing

TIQET may communicate with existing business contacts where permitted by law. Consent will be obtained where required for unsolicited electronic direct marketing. You may opt out of marketing at any time by replying to the message or contacting TIQET. Service and contractual communications are not marketing messages.

13. Other projects and websites

TIQET’s portfolio links lead to separate businesses and services, including My Nanny, License Hub and Blooming Faith. Their own privacy notices govern information collected through their websites and platforms. This Policy applies only to TIQET’s processing.

14. Complaints and contact

Privacy questions and requests may be sent to admin@tiqet.co.za. If a concern is not resolved, you may lodge a complaint with the South African Information Regulator through the contact channels published at inforegulator.org.za.

15. Changes to this Policy

TIQET may update this Policy when its services, providers, or legal obligations change. Material revisions will be published here with an updated effective date.